Knowledge Base

Terms and Conditions

Updated 3/18/2020

By accessing our site or using any of our services you agree to the following Terms of Service and Acceptable Use Policy as well as the Silverhost Specific Policies and notices listed on this page:



If you are found to breaking any of our upstream provider's policies, or any of our policies, Silverhost reserves the right to suspend or terminate your service. In the case of termination, you may first (at the discretion of Silverhost) have a suspension period, after which, your account and services will be terminated and your data will be removed from our servers.

TL;DR (but you definitely should): We don't want to have to use any of these policies, but we need to have something in place :)

Silverhost Specific Policies:

Information on the Security and Location of Silverhost servers (Las Vegas Datacenter):


  1. Upstream Provider's AUP and TOS applies.

  2. If any website associated with your account is hosting illegal content (excluding DMCA and copyright, see below), as per these terms, your services will be terminated immediately, your data will be immediately wiped from our servers without warning, you will receive no refund, and your personal information including your Billing Information and IP Address may be reported to the appropriate law enforcement agencies if necessary.

  3. Hosting content that is intended to "spoof" a legitimate company or organization (such as Microsoft or a tax agency), with the intent of scamming victims also falls under this category.


  1. Upstream Provider's DMCA policy applies.

  2. If we are contacted about a DMCA claim against your site, your service will first have a suspension period of at least 48 hours, after which, your account will be terminated and your data removed from our servers. You will receive no refund.


  1. Any dissatisfied customer may contact Silverhost for a one time monetary refund within 3 days of purchasing a service.

  2. If a refund is requested a second time, or is outside of the 3 days window, you will receive store credit that can be used for Silverhost services.

  3. Silverhost reserves the right to deny a refund, or issue store credit in place of a monetary refund at any time unless otherwise stated in this Terms of Service.

  4. If at any time a chargeback is received, or if fraud is reported with sufficient evidence, Silverhost reserves the right to immediately terminate and wipe data of all services on the connected account without warning or backup.

  5. If a refund is issued with a cancellation, your service will be terminated immediately and all data relating to that service will be removed from our servers.


  1. In order to cancel a service, please use the cancel button or open a ticket with support. Services may either be cancelled immediately or at the end of the billing period. Once a service is cancelled (either immediately or at the end of the billing period), it is terminated and all data relating to that service is removed from our servers.


  1. Silverhost is not responsible for backing up your services, or providing any automatic backup system.


  1. A "Suspension Period" refers to a period of time where the service is suspended and no longer accessible, however you may contact Silverhost to obtain a full backup of your data during this period. A Suspension Period is provided at the sole discretion of Silverhost and is a courtesy.


  1. If payment for active services is not received by the expiration date, the service will be suspended until payment is made. If 7 days have passed after the expiration, your service will be terminated and your data will be removed from our servers.


The following coupons are for your first billing period only regardless of what the checkout page says:

  • "FIRST50"


All Silverhost services are sold as "unmanaged", meaning that we will provide basic support to ensure your services are functioning, but we will not provide any "managed" support such as installing apps for you, or setting up a domain.

Sending large amounts of unsolicited emails (spam) may also result in a suspension or termination of your account.

Silverhost is in no way responsible for downtime or the effects of downtime or data loss of any service on our platform that is not directly caused by an action we took, as we are a reseller, we do not control the server.

Silverhost is not personally responsible for any content hosted on client websites.

(This excludes TOS violations) Silverhost reserves the right to terminate or suspend any service at any time, for any reason, with a suspension period of at least 48 hours (after which your account will be terminated and your data removed from our servers), and a full monetary refund of your last payment.

Please rate this article to help us improve our Knowledge Base.

0 0