By accessing our site or using any of our services you agree to the following Terms of Service:
If you are found to breaking any of our upstream provider's policies, or any of our policies, Silverhost reserves the right to suspend or terminate your service. Silverhost reserves the right to change these terms at any time with or without notice.
Upstream provider's AUP: https://buyvm.net/acceptable-use-policy/
Information on the Security and Location of Silverhost servers: https://buyvm.net/las-vegas-datacenter/
ILLEGAL CONTENT POLICY:
If any website associated with your account is hosting content that is illegal in the United States (excluding DMCA and copyright, see below), your services will be terminated immediately, your data will be immediately wiped from our servers without warning (unless the data is required by law to be collected), you will receive no refund, and your personal information including your Billing Information and IP Address may be reported to the appropriate law enforcement agencies if necessary.
Hosting content that is intended to "spoof" a legitimate company or organization (such as Microsoft or a tax agency), with the intent of scamming victims also falls under this category.
If we are contacted about a DMCA claim against your site, and this is your FIRST offense, then you will be notified and have 24 hours to remove the offending content (you do not have to contact us after), if you do not remove the content then your service will be suspended until you contact us and confirm that you will remove the content.
Any dissatisfied customer may contact Silverhost for a one time monetary refund within 3 days of purchasing a service.
If a refund is requested a second time, or is outside of the 3 days window, you will receive credit that can be used for Silverhost services.
If a chargeback or report of fraud is received, Silverhost reserves the right to suspend or terminate any services on the account (with a suspension period).
All Silverhost services are sold as "unmanaged", meaning that we will provide basic support to ensure your services are functioning, but we will not provide any "managed" support such as installing apps for you, or setting up a domain.
Sending large amounts of unsolicited emails (spam) may also result in a suspension or termination of your account.
Silverhost is in no way responsible for downtime or the effects of downtime or data loss of any service on our platform that is not caused by an action we took, we do not control the physical hardware or datacenter.
Silverhost cannot guarantee any percentage/amount of uptime.
Silverhost is not personally responsible for any content hosted on client websites.
Silverhost is not HIPAA compliant hosting, nor has it ever claimed to be.
Silverhost is NOT responsible in any way for lost data due to outdated contact information when notifying about service cancellation.
(This excludes TOS violations) Silverhost reserves the right to terminate or suspend any service at any time, for any reason, with a suspension period of at least 48 hours (after which your account will be terminated and your data removed from our servers), and a full monetary refund of your last payment.